faq Frequently Asked Questions

What Are Rialto Cinemas Passport Cards?
Rialto Cinemas Passport Cards provide 5 admissions for just $42.50 a savings of over 10% off the adult admission price. They make great gifts for the film lovers in your family. Passport Cards are valid for one year from the date of purchase and are available at the Box Office during regular Box Office hours. Please add: You may only use two admissions on a Passport Card per visit. Passport cards not accepted for Friday or Saturday evening shows. What Are Rialto Cinemas Gift Cards?
Rialto Cinemas Gift Cards also make a great gift and are available in any amount over $20. They are good for both tickets and refreshments. Give the gift of movies and popcorn! Gift Cards are available at the Box Office during regular Box Office hours.
Can I buy Rialto Cinemas Passport and Gift Cards without coming to the Box Office?
You may buy them through the mail. Just send a short note stating your request along with your check for the purchase amount and a self-addressed, stamped envelope to:

Rialto Cinemas Passport and Gift Cards

PO Box 5319
Santa Rosa, CA 95402
If your purchase is a gift and you wish to include a card, please include it with your reply envelope. Please be sure to allow adequate time for the post office to deliver your order to us and then to your recipient.
Why don't Rialto Cinemas Gift Cards expire but Passport Cards do?
Unlike gift cards, which under California law cannot expire, the Passport Card is a discounted ticket program. We are selling you five pre-paid discounted admissions. You have one year from the date of purchase to use all five admissions on your Passport Card. Up to two admissions may be used from a single card during a single visit. The Passport Card is designed to encourage and reward our most frequent filmgoers, by offering them a discount for pre-paying for their admissions. It is not a group discount program.
What is your bargain show policy?
Due to the types of films we play, we have contractual limits on the number of discounted or bargain showings we can offer for each film each week. Our bargain shows are the first matinee showing (i.e., before 5:30pm) of each feature, each day; all showings of all features on Tuesday; and all of our morning shows.
Do you accept credit cards?
Yes. Credit cards and Debit cards with Visa logo- Not American Express - Our ATM will return this fall How can I request a movie poster?
Many current and classic movie posters can be purchased from a variety of Web sites. Our favorite is movieposter.com which has both domestic and foreign posters.
What determines why some films only play for a week or two and others seem to be around for months?
Two reasons. First, the inevitable law of supply and demand. Generally, we will play a film for as long as it makes good business sense to do so. Because some specialized titles have a limited number of prints, we can only play them for a short period of time. Both THE BEST OF YOUTH (the 6-hour Italian epic) and BALLETS RUSSES were examples of films we would have liked to play longer, but had to let go due to the limited number of prints available.
How can I sign up for your newsletter?
To sign up for Rialto Cinemas™ Sonoma County weekly email newsletter, fill out the sign-up form on the News page.
Can I buy tickets online?
Advance tickets are available for all shows within each Friday through Thursday playweek. Advance tickets for special events and films advertised as "Advance Tickets On Sale" are also available. Advance tickets can be purchased at the box office or online. To purchase tickets online click HERE.
How do I reach a real person by phone at the theatre?
Give us a call at 539-9771 during normal operating hours.
What hours is the Box Office open?
The Box Office is open from 15 minutes prior to the first show until 15 minutes after the last show of the day starts.
What determines a movie's rating?
Sometimes we wish we knew. The Motion Picture Association of America, otherwise known as the MPAA, assigns movie ratings. For more information about the ratings system as well as the reasons specific films receive the ratings they do, visit filmratings.com. Another useful site designed for parents is screenit.com. Companies that are not required to have their films rated because they are not members of the MPAA release many of the films we play. The ratings system is entirely voluntary for non-MPAA member companies and it is up to each company to determine whether having a particular film rated is worth the expense of doing so.
How can I find out if a movie is appropriate for my child, parent, grandparent, or pet?
We recommend visiting both filmratings.com and screenit.com (a subscription based service) as well as reading a variety of reviews about the film. The Movie Review Query Engine at mrqe.com is a useful tool for finding reviews of specific films.
Where can I find reviews of a film I'm considering seeing?
The Movie Review Query Engine at mrqe.com is a useful tool for finding reviews of specific films. We are also partial to the following major newspaper sites, some of which require registration: newyorktimes.com, calendarlive.com (Calendar Live is the entertainment portion of the Los Angeles Times Web site), and rogerebert.com.